Agentic AI for Self Service
ABOUT THE ORGANIZATION
The organization is a leader in device to cloud solutions. Based in EU and North America, this multinational specializes in wireless communications equipment and services, focuses on simplifying wireless integration for industry 4.0 products and services.
SUMMARY
The primary goal of the project was to develop an AI-powered chatbot Large Language Models (LLMs). The chatbot was designed to provide precise and accurate answers from a knowledge base, addressing employees’ specific queries.
CHALLENGES
The challenges that impacted operational efficiency and client satisfaction:
- Employees spent excessive time searching for information in large documents and awaiting responses from their teams.
- Delays in addressing customers’ queries led to dissatisfaction.
- Concerns arose regarding response accuracy and information security.
SOLUTIONS
The organization implemented an AI-powered chatbot using LLMs and agentic AI to address its challenges, delivering measurable impact:
- Automated and contextual responses: The chatbot provided personalized answers dynamically, extracting data from knowledge bases, and third-party sources, with the help of APIs. This reduced the time employees spent searching for information by 50%.
- Proactive assistance: Agentic AI suggested updates, filled knowledge gaps, and anticipated user needs, leading to a 75% faster resolution of client queries.
- Enhanced security and scalability: Advanced AI-driven safeguards ensured 100% compliance with data sovereignty protocols, while the scalable infrastructure accommodated growing demands effortlessly, with all data remaining within your environment and never shared with third parties.
- Improved productivity and accuracy: With over 60% response accuracy, the solution boosted employee efficiency and improved client satisfaction rates significantly.
WHY ZEN NETWORKS?
At Zen Networks, we combine deep expertise in AI, LLM integration, and IT solutions to implement strategies that address clients’ unique challenges.
We provided an innovative, reliable, and scalable solution by utilizing the power of AI and LLMs, enabling this organization to achieve operational excellence. Our approach ensures sustained growth and competitive advantage in this dynamic technological landscape.
Download the Use Case
